Why is there a minimum term?
Because the build is spread across the monthly price rather than paid up front. The Managed website has a 12-month minimum term and the Starter app, pay monthly, a 24-month minimum term. After that the plan continues month to month.
What happens after the minimum term?
The plan continues month to month until you cancel it with 30 days' notice. You own your domain, app listing, data and code once paid in full.
What counts as an improvement?
Anything you ask for that fits in the monthly allowance: new pages, new sections, price and photo updates, a new form. Up to 3 hours a month on a Managed website; unused time does not roll over, and bigger jobs are quoted in writing first.
Is the Managed website the same as a Business website plus hosting?
The build is the same quality. The difference is how you pay and how much ongoing work is included: a smaller setup payment, one monthly price, and up to 3 hours of improvements a month instead of 1 hour of small changes.
Can I cancel during the minimum term?
You can, but the remaining months of the term are still payable, as set out in our refund and cancellation policy.
Who do I deal with?
You deal directly with the founder who builds and runs your system. No call centres, no hand-offs to juniors.