Information pages
Your services, fees, opening hours, directions, parking and what to expect at a first appointment, written plainly and fast on a phone, so patients find the answer before they ring.
Clinics and practices
Appointment Request Websites and 24/7 Call Answering for Clinics
Secure appointment requests and clear information pages that reduce front-desk calls, for private clinics, dental practices, physiotherapists, osteopaths, podiatrists, opticians, aesthetic and other practices. Elara, our AI receptionist, answers the phone 24/7, takes the caller's name, number and what they need, and sends it to your team by email and WhatsApp. Built and run in Luton, Bedfordshire, with UK GDPR care for patient details.
- Information pages that answer the questions your front desk answers all day
- Secure appointment requests online; your team confirms each one
- Every call answered, including evenings and weekends, with the details sent to your team within a minute
The problem
The front desk cannot be in two places
A receptionist checking in one patient cannot answer the phone for the next, and the phone is where most new patients start.
Calls during appointments
The phone rings while the desk is helping a patient. It rings out, and the caller books with the practice that answered.
The same questions all day
Opening hours, fees, parking, what to bring, whether you take new patients: each one a call that interrupts the desk.
Out-of-hours calls
Patients ring in the evening and at weekends. A voicemail box does not take a name and number reliably, and many callers do not leave one.
Details taken on paper
Names and numbers scribbled on a pad are easy to lose and hard to look after properly under UK GDPR.
What we build for you
Clear information, secure requests, every call answered
A website that answers the routine questions and takes appointment requests, and a receptionist who takes the calls your desk cannot. We build websites and take messages; we give no medical advice and make no medical claims.
Secure appointment requests
A request form that asks only for what the booking needs: name, contact details, the service and preferred times. Sent over HTTPS, delivered to your team, stored on secure UK/EU hosting and kept only as long as you need. Your team confirms each appointment.
Elara answers the phone 24/7
Elara greets callers with your practice name and takes their name, number, what they need and preferred times, then sends it to your team by email and WhatsApp within a minute. She is a receptionist, not a clinician: she gives no medical advice, does not confirm appointments and does not take card details.
Confirmations and reminders where you want them
Where we build appointment requests into your site, a confirmation email to the patient and a reminder before the appointment can be part of it, to cut the no-shows that cost a practice most.
Hosting and care, UK GDPR in mind
Secure UK/EU hosting, daily backups, monitoring and updates. Enquiry data is kept only as long as you need; call recordings and transcripts are deleted after 90 days. Your practice remains the data controller.
Elara, our AI receptionist
Every call answered, 24 hours a day
While the desk is with a patient, or the practice is closed, Elara takes the caller's details so your team can book them in.
- Answers within seconds, day and night, weekends and bank holidays, in your business's name and with your greeting
- Takes the caller's name, phone number, what they need and when they need it, and reads the number back to check it
- Sends you a summary of every call by email and WhatsApp, usually within a minute of the call ending, with the transcript by email
- Answers the common questions you give her, such as opening hours, areas covered and what you offer, in your words
- Tells callers your team will confirm: she never books, confirms or promises anything herself, never quotes a price you have not given her, and never takes card details or payments
- Works alongside the number your customers already know: forward all calls, or only when you are busy, closed or out
How it works
From first call to live in weeks, not months
- Step 01
Free consultation
A short call about your practice, the questions your desk answers most and how appointments are requested today.
- Step 02
Plan and fixed quote
A written plan with scope, timeline, a fixed price and how patient details will be handled. No work starts until you approve it.
- Step 03
Private preview
Your pages and your request form on a private link for your practice manager and front desk to try before anything is public.
- Step 04
Launch and care
Live on your domain with secure HTTPS. Elara's line is live within days. We host, back up and update it from then on.
The benefits
What changes for your practice
Fewer front-desk calls
When the hours, fees and directions are easy to find, the desk takes fewer of the calls that are not about booking.
No new patient rings out
Elara takes the name, number and request while the desk is busy or the practice is closed, and your team calls back.
Requests arrive written down
Appointment requests and call summaries reach your team by email and WhatsApp, complete and legible, ready to book in.
Patient details handled with care
Only what the booking needs, sent securely, stored on UK/EU hosting and kept only as long as you need, with your practice as data controller.
A practice that looks like one
Clear, plain information pages and a phone that is always answered give new patients confidence before they walk in.
You own it
Your domain, data and code are yours once paid in full. Monthly plans can be cancelled with 30 days' notice after the minimum term.
Website packages
Prices for clinics and practices
The same prices as on our Packages section; every project gets a free consultation and a fixed written quote.
Business website
A professional business website that brings in enquiries.
from £795 one-offFirst month of hosting and care included, then from £39 a month
- Up to five pages, written and designed for your customers
- Two rounds of revisions included
- Enquiry or booking form delivered to your inbox
- Fast on mobile, secure HTTPS, search-engine basics done
- Private preview link before launch
Growth website
A larger website for a business with more services, more areas or more to show.
from £1,295 one-offHosting and care from £39 a month after launch
- Up to ten pages, including service and area pages that get found
- Two rounds of revisions included
- Booking, quote or enquiry forms delivered to your inbox
- Galleries, menus or price lists laid out properly
- Fast on mobile, secure HTTPS, search-engine basics done
- Private preview link before launch
Managed website
Your website built, hosted, maintained and improved on one monthly plan.
£199 setup + £39/month12-month minimum term
- Secure UK/EU hosting, monitored and backed up daily
- Updates, fixes and security patches handled for you
- Up to 3 hours of improvements a month (unused time does not roll over)
- Most small changes done within one working day
- One partner for build, hosting and support
Prices in GBP, as on our Packages section. Need something different? Every quote is written for your business. Ask us.
Elara pricing
The same simple price for every business
Pay online and fill in a five-minute form, or ask us anything first. Minutes are counted on answered calls; most calls are under two minutes.
Monthly
£49 setup + £39/month200 minutes a month included; extra minutes 20p each
- 200 minutes a month included
- Extra minutes 20p each
- Cancel with 30 days' notice
Six months upfront
£234 for 6 months, setup free£234 every 6 months, £39 a month equivalent
- Everything in the monthly plan
- Setup fee waived
- One payment every six months
Prices in GBP. Call minutes beyond the allowance are billed monthly at 20p per minute. Your network's normal charges apply to diverted calls. Terms and refunds and cancellations.
Questions
Questions clinics and practices ask
How are patient details protected?
The request form asks only for what the booking needs. Details travel over HTTPS, are delivered to your team and stored on secure UK/EU hosting, and are kept only as long as you tell us to. Elara's call recordings and transcripts are deleted after 90 days. Your practice remains the data controller and we act on your instructions, in line with UK GDPR.
Does Elara give medical advice?
No, never. Elara is a receptionist. She takes the caller's name, number, what they need and preferred times, and tells them your team will be in touch. Anything clinical is left to your clinicians. Callers in a medical emergency should ring 999; Elara does not replace emergency services.
Does Elara book into our practice system?
No. She sends the caller's details to your team by email and WhatsApp, and your team books the appointment in whatever system you already use. We do not connect to practice management software, and nothing changes in the systems you have.
Can patients book online?
Patients request an appointment through a secure form on your site and your team confirms it. A full online booking portal with patient logins is a web app and is quoted separately.
Can we keep our phone number?
Yes. You keep your number and forward calls to Elara's line: all calls, or only when the desk is busy, unanswered or the practice is closed. The divert codes for the main UK networks are in your go-live email.
How quickly can we be live?
Elara's line is usually live within a few days of paying. A website with your information pages and request form takes weeks, not months. Your written plan gives the timeline.
Also for
Other businesses we help
The same team, the same way of working, for each trade.
Give your front desk a hand
Tell us about your practice. You get a free consultation and a fixed written quote, with no obligation.
Ask a question first: contact@opuscore33.systems or WhatsApp +44 7404 837040, or call +44 7414 119788